Wednesday, 6 January 2016

Xmas blues: Turkish Airlines compensates passengers for delayed luggage

Turkish Airlines has compensated all the passengers whose luggage did not arrive with them in the infamous Flight TK 624 scheduled service operated from Istanbul to Abuja on December 20 last year.

The Minister of State for Aviation, Hadi Sirika (Top left) and the scene of the protest by passengers of Turkish Airlines whose luggage were delayed

The decision to compensate the affected passengers was sequel to the intervention of the Nigerian Civil Aviation Authority (NCAA) on the matter.

According to the General Manager, Public Affairs, NCAA, Mr Sam Adurogboye, who made this known to journalists, on Tuesday, Turkish Airlines has paid the prescribed compensation to all the passengers whose luggage were delayed in the flight.

He further explained that the airline under the supervision of the Consumer Protection Officers (CPO) of the regulatory authority ensured that the passengers were paid full monetary compensation as contained in the Nigerian Civil Aviation Regulations (NCARs).

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He also disclosed that in addition to the compensation, a cargo flight and an Airbus were arranged to freight to Abuja, Nigeria, all contentious backlog of baggage which all the concerned passengers, he said have collected same as at the time of this report.

Adurogboye added that the compensation and ferrying of the backlog of luggage of the affected passengers were contained in a report of the investigation carried out by NCAA over the recent tarmac invasion by Turkish Airlines passengers submitted to the Director General of NCAA, Captain Muhtar Usman.

The NCAA image maker stated that there were several observations and recommendations in the report and these included provision of signages informing passengers of possible penalties of unlawful acts at the airport.